Playhouse Theatre

Northumberland Avenue

By Bus

Number 3, 6, 9, 11, 12, 23, 24, 87, 88, 91, 139 and 453. All are within a 10 minutes walk of the Playhouse Theatre.

By Tube

Located near Embankment and Charing Cross Station

By Rail

By Rail: The Playhouse Theatre is located next to Charing Cross Station.


Q-Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at https://www.q-park.co.uk/en-gb/atg/

Contact Us

Access Champion

Josh Brown,
Customer Experience Manager

Access Bookings*:

0333 009 5399

Group Bookings

020 7206 1174

Calls cost 7p per minute, plus your phone company’s access charge.

Playhouse Theatre
Box Office opening hours

Mon - Sat: 10:00 - 19:30
Sun: Closed
The venue will open 75 minutes prior to the performance commencing. See 'What's On' Section for performance times

Telephone Booking*:

03330 096 690

*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.

TypeTalk Number

1800 1 0333 009 5399

Calls cost 7p per minute, plus your phone company’s access charge.


ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we make undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the theatre. Many thanks for your cooperation.

Playhouse Theatre London Access Information

Booking Information

Access Booking Line: 0333 009 5399

Typetalk Number: 1800 1 0333 009 5399

Access Booking online request form

Our Box Office is open from 10am-8pm Monday to Saturday for in person bookings.

We recommend customers with claustrophobia contact the Access Champion prior to their visit as some areas of the building may not be suitable.

Online booking: join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets.

Our dedicated Access Host will be available if you require any assistance during your visit.

We’re on Euan’s Guide – take a look here for detailed accessibility information and customer reviews.

Access Parking: The nearest parking is Q Park: Cockspur St, Spring Gardens, St. James's, London SW1A 2TS

Accessible toilets: The accessible toilet is located in the main foyer. There is step free access from the stalls auditorium only.

Access to bars or refreshments: The theatre has 3 bars located in the Foyer, Dress Circle and Basement. An “at seat service” is available to patrons upon request. The Gold Bar in the Foyer has step free access.

Access Performances: All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment & Audio Description: We recommend seats in Stalls Row M area for customers who require a closer view of the stage. For Audio Described shows please sit in Stalls area only. Touch Tours may also be available to accompany Audio Described performances; this will be advertised on our website.

Assistance Dogs are welcome and can be looked after by the theatre staff during the performance if requested in advance or on arrival. If you would like your dog to stay with you please contact us so we can ensure your seats have suitable space for your dog. Please also check the show information or contact our Access Champion for any trigger warnings.

Hearing Assistance & Captioning: Our venue has a Mobile Connect system that customers can download an app for on their phone. Recommended seats: You can use this system in the Stalls Auditorium.

Level or step free access: The only step free level is the Stalls which can be accessed via the side door.

Number of Steps:

Foyer to Upper Circle: 85 Steps

Foyer to Dress Circle Front: 32 Steps

Foyer to Dress Circle Bar: 59 Steps

Foyer to Basement Bar: 25 Steps

Stage Door to Basement Bar: 28 Steps

All staircases do have a hand rail.

Recommended seats: For step free access to seats and our access toilet, we recommend seats in the Stalls Level only.

We have space for one non-transferring wheelchair and companion and one Transferring wheelchair available. On some occasions we are able to accommodate additional space for a wheelchair. For more information, please contact us.

Content Warnings: We endeavour to include content and special effects information on our website. If there are specific effects or themes you’d like to be made aware of please Contact Us.

Seat width information: Every seat in the theatre is 45cm wide and has arm rests. The seats are “flip-up” style.

Additional information and Questions: Details of our company-wide Access Services are available in our Access section. FAQs are available in our Accessibility help information, or Contact Us.

Make your visit to London and the Playhouse Theatre even more unforgettable with a night’s stay in the West End!

A range of hotel and ticket packages are available to purchase through our travel partner Holiday Extras.

View Packages

Ambassadors Lounge

Add that VIP Experience to your visit by pre-booking a table in our new and exclusive British Airways Aerial Lounge.
You will be greeted upon your arrival by a host who will escort you to your table, where you will receive:

Champagne Package £25
Entry to the British Airways Aerial Lounge 1 1/2 hours before the performance & during the interval.
125ml glass of prosecco
Complimentary cloakroom
Savory nibbles.
Ultimate Package £45
Entry to the British Airways Aerial Lounge 1 1/2 hours before the performance and during the interval.
Half bottle of chilled champagne
A box of premium chocolates
A programme
Complimentary cloakroom
Savory nibbles

Ambassadors Lounge

Contact Details

Places are limited so please book early to secure your private space. For more information please contact:
Telephone: 020 7321 5300